Are you looking to make a difference? Do you want to shape the course of the communities we work in? Do you like to have fun and enjoy collaborating with people?  You might consider employment with Big Brothers Big Sisters.

As employment opportunities arise, they are posted below. Qualified candidates are encouraged to send resumes to the contacts provided for each position. Only those candidates who are being considered will be contacted. No phone calls or e-mail follow-ups please.


Mentoring Coordinator – Community-Based Programs (30 hrs/wk)

Responsible to: Executive Director
Date: September, 2023

About Big Brothers Big Sisters
Big Brothers Big Sisters serves more than 400 young people each year with over 200 volunteer mentors in communities throughout Saint John, Kings and Charlotte Counties. Big Brothers Big Sisters serves young people who face adversity and in need of an additional consistent and supportive developmental relationship with one-to-one and small group mentoring opportunities. Our mission is to enable these life-changing mentoring relationships to ignite the power and potential of young people through positively impacting social emotional competence, mental health and well-being, educational engagement and employment readiness.

Each Mentoring Coordinator’s role is a multi-faceted, ever-changing role within the structure of Big Brothers Big Sisters of Saint John. With that end in mind, the incumbent:
– will provide casework management in accordance with the National Standards set out by Big Brothers Big Sisters of Canada while working within the guidelines, policies and mission of the local agency and;
– will be responsible for matching volunteer mentors with children and youth, and to monitor those matches to ensure the healthy development of each relationship and;
– will be accountable and responsible for other specific projects as assigned.

Primary Responsibilities
Casework Management
 work with the Intake Coordinator to accept and document application of potential volunteers and clients (including parent, guardian, child, youth, etc.)
 work with the Intake Coordinator to manage intake of children and screening of volunteers including orientation, interviewing, reference checks, background checks, etc.
 work with the Intake Coordinator to inform volunteers of their acceptance or rejection and inform families of the reasons for the denial of service or for the closing of an application or referral
 contact schools or other involved social service agencies as appropriate for assessment input
 work with the Intake Coordinator to prepare participants for program participation by providing the Pre-Match training and other training that is currently in development
 work with the Intake Coordinator to match volunteer mentors with children and youth, and monitor those matches to ensure the healthy development of each relationship and facilitate the match closure process
 maintain case notes on all cases in accordance with the National Standards and manage ongoing tasks within the case management system
 maintain strict confidentiality as outlined in agency Privacy and Confidentiality Policy
 remain aware of federal and provincial privacy legislation and the agency’s privacy policies and practices
 ensure all mentees, parents/guardians and Mentors are informed of any pertinent agency information such as group programs, change of policy, change of address etc.
 perform administrative functions as required to manage caseload
 liaise with schools, other youth service agencies, other community groups, clubs or the public in general as required and make referrals to other agencies as warranted
 assist with agency events and participate on committees as required (Program, Office Relocation)
 report suspected cases of child abuse and neglect to the proper authorities
 keep all members of the team up-to-date with relevant program or project information
 provide regular reports to Executive Director, or special reports as requested
 complete a yearly performance appraisal including goals and objectives for the coming year

Other Projects and Responsibilities
 assist with coordinating events for Big & Little matches
 work with other staff to schedule, plan and implement agency special events such as Christmas Party, Summer BBQ, etc.
 participate in meetings/educational development opportunities as required at regional conferences, national conferences, program funder meetings and/or local workshops
 represent Big Brothers Big Sisters through workplace presentations, meetings and external committees as required

• In accordance with Big Brothers Big Sisters of Canada National Child Safety Standards, all caseworkers must meet:
“The minimum qualification requirement for Service Delivery Staff is the attainment of a minimum two-year post-secondary diploma in a related field (e.g. education, social or human services, child and youth work, family studies etc.).”
In addition to this, the agency requires the incumbent to have:
-Effective oral and written communication skills
-Strong problem-solving skills
-Ability to interact with people of all ages and backgrounds
-Ability to work independently and as part of a team
-Working knowledge of computer programs and ability to learn new software programs quickly
-Ability to work flexible hours including some evenings and occasional weekend days
-Driver’s license and daily access to a vehicle


Big Brothers Big Sisters of Saint John, Inc.
c/o Program Coordinator
39 King Street, 3rd Floor, Brunswick Square
Saint John, N.B.
E2L 4W3